"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I have ordered a number of items from Picturesongold and have been pleased. In one instance, there was an error with my order but they graciously corrected the mistake and did so in a timely manner. They have an item that I love--the Rembrandt police charm. I hope they continue to carry this item and continue to show their support for public safety. I will continue to purchase from this establishment and encourage others to do the same"
"I worried about ordering online but they showed me! Dan was a terrific help, answered all my emails and gave me confidence when speaking with him that they were the ones for the job. Customer service is outstanding, the craftmanship is remarkable. I would recommend this company to anyone!!!! Thank you very much!!!"
I just received the pocket watch I ordered for my husband for our first Christmas together. It looks amazing, you did such a lovely job! :)
Thanks so much..."
"I am especially pleased with my "Picture on Gold." The artists filled in a part that had been cut off in the original picture... amazing. This is my fourth gift order, & I'll be back for more."
-- Susan J F.
"Beautiful work. Great customer service. Had a problem with not receiving something and they were right on top of it and I received it very promptly. Would highly recommend and use again in the future!"
-- Dawn M.
"WOW I placed an online order for the Firefighter Badge Photo Pendant over the Labor Day Weekend. I requested to see a proof of the cropped picture, and I still received the finished piece today. It is everything I had hoped it would be. I will proudly wear the pendant in memory of my son. Thank you for the "WOW" factor. I am a very satisfied customer"
"i just received my order-
i never imagined it would be this awesome.
i will definetly be ordering again-
thanks for making christmas special for my hearbroken son.he's going to love the dog tag."
-- Teresa W.
"I ordered 6 pendants for me and my 5 sisters in memory of my Mom. I ordered them in 14K and they were beautiful. I also ordered a man's keychain for my Dad to carry with him, but I could not afford it in 14K, so I ordered it in Sterling Silver. The picture quality was not good. I am not sure if it was because it was on the Sterling Silver or if it was because the picture size was a little bigger then the pendants. Unfortunatly you cannot return picture jewelry so "Live and Learn".
Daniel was very kind in customer service. Thank you Daniel!"
"WOW!!! I AM SPEECHLESS! I LOVED THE HEART SHAPED CHARM I JUST PURCHASED. THE SERVICE WAS GREAT! AND I RECEIVED IT WITHIN 2-3 BUSINESS DAYS. IT IS BEAUTIFUL. MY BROTHER PASSED AWAY AT SUCH A YOUNG AGE, 23. SO FOR MOTHER'S DAY I PURCHASED A CHARM WITH HIS PICTURE IN COLOR, AND IT CAME OUT BEAUTIFUL! I CAN'T WAIT TO SEE MY MOM'S REACTION. I'M SURE WE WILL BOTH SHED SOME HAPPY TEARS TOGETHER. I WILL DEFINITELY BE PURCHASING A FEW MORE CHARMS! THANK YOU! THANK YOU! THANK YOU!"