"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I have had a great experience with this company. I am so happy with the product I received and how fast I received it. I have been looking to get a certain charm for my 15 year old son for about two years. I was looking for a number in sterling silver. I have seen quite a few different ones over the two years but they were never what I wanted to get him and I was never happy with them. I have ordered and sent back at least four of them. I by mistake stumble upon your website. And I am so grateful I did. You had exactly what I wanted to get him. I am so pleased. I just know he will love it. I am so grateful. I am also so grateful for the sped of processing my order than making it and getting it to me. When I ordered pre-made numbers from jewelry stores it took anywhere from 2 weeks to a month before I received it. But with you I received it in 3 day total. I ordered it Wednesday and got it Friday. I was amazed. All I want to say is thank you so much for helping me make my son happy this Christmas. It means a lot to me. Thank you again. And marry Christmas."
"I have received three orders from you. Every order seemed to be better than the next. They are absolutely gourgeous! I will recommend your company to everyone and I will be purchasing from you again. Thank You So Much!"
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
"Beautiful work. Great customer service. Had a problem with not receiving something and they were right on top of it and I received it very promptly. Would highly recommend and use again in the future!"
-- Dawn M.
"Thank you for a nice product. My wife loves it!!!"
"Wow... Perfection:) I'm so please with not only the speed of receiving my photo heart but the quality is superb. The picture is so very clear.
I was hesitant to order, at first, because I had one
made elsewhre and was terribly disappointed with the clarity.
You'll be getting more orders from me. What a great gift :)
with the clarity."
"I ordered 6 pendants for me and my 5 sisters in memory of my Mom. I ordered them in 14K and they were beautiful. I also ordered a man's keychain for my Dad to carry with him, but I could not afford it in 14K, so I ordered it in Sterling Silver. The picture quality was not good. I am not sure if it was because it was on the Sterling Silver or if it was because the picture size was a little bigger then the pendants. Unfortunatly you cannot return picture jewelry so "Live and Learn".
Daniel was very kind in customer service. Thank you Daniel!"
"Absolutely beautiful, love it , will definitely do business again , thank you for everything...
Thank you so much for doing such a great job!"