"I need to start this review by saying I never usually write reviews of my purchases. I buy many items online and after years of being a satisfied customer on most of my online experiences, I have come to expect that the process is pretty much perfected. It seems easy, you buy something, they ship it, simple, right? Well I happened upon this website by searching Google for baseball jewelry and found some really great and unique items here for my son, a college baseball player, to give to his mother. Long story short, I created a personalized charm, nothing extravagant, but the PERFECT gift for my wife this year. The package was to be delivered to me on a Friday, but would definitely arrive to me by the following Monday, a full week ahead of Christmas. The US Postal Service tracking site stated it was delivered on Monday but as of end of business on Wednesday the package did not arrive. My only thought is that someone stole it or it was lost somewhere . Either way, I was beyond disappointed, not to mention that the item would be of very little value to anyone else. I called the folks at Picturesongold.com and the girl I spoke to was Gina Marie. She was so friendly and helpful and informed me that they have had problems with the US Postal Service in the past. She told me that she would have the item remade and reshipped out to me this time using UPS. I was willing to pay for the extra shipping, but she said that would not be necessary. I informed her that I knew this was a busy time for them and I could wait until after the holidays for them to remake my gift. She said that she would see what they could do for me. All of that transpired on a Wednesday afternoon and my remade gift arrived at my house via UPS by 12:00noon the VERY NEXT DAY I am so SATISFIED with my experience with picturesongold .com that I want to tell everyone about it. This is the kind of customer service that people dream about. Thank you so much Gina Marie and the whole gang at picturesongold.com. This is a true sign of hope this Christmas season. Oh and by the way, once the other team mothers see this thing, they are going to want one and I am directing all of them to your website"
"just got my buffalo bills charm and earings very nice love them and the fast shipping nice job thanks"
"My son loves his #76 football pendant that he recieved for Christmas. He is very particular and I was afraid to order it without him knowing but I did anyway thinking if he didn't like it I could send it back. He loves it There will be nothing coming back. Loved the prompt delivery and it was very nicely packaged."
"I ordered a sterling silver football pendant with my son's jersey number on it and it just arrived. Not only was shipping incredibly quick but the pendant is BEAUTIFUL!!!! I can't wait to put it on and show it off at the football field this weekend."
"My son-law passed away in April during a practice for a Motocross race. He was 32 yrs. old He'd been riding since he was a small child and was known for always putting safety first. He left behind a son who turned two on father's day. My daughter said she would like to have a motocross charm for her bracklet, so I started looking everywhere without success, until I came across your site. I normally would not order from a place I'd never known before, but after reading several reviews, I decided to take a chance. I recieved my sterling silver motocross pendant in 3 days as promised, complete with ingraving, and I could not be happier. It's truly beautiful, the detail is amazing, it's already a very special piece of jewerly that will be treasured forever. Thank You so much for your committment to quality craftmanship and tremendous customer service. I'm already looking for my next piece and look forward to ordering from PicturesOnGold."
"I wanted a particular charm made for daughter that was about her high school soccer team. Dan and Richie did a great job--I gave them a sketch and they made it happen, even better than what I was anticipating. It will be something she cherishes forever. Thanks you guys!!!"
"I needed a particular charm for my daughters senior night, and found it on your website. It was Saturday around 9pm, and I needed it by that following Tuesday. I e-mailed your company to see if it was possible, and the response was immediate, yes. I was told to order it online, and not to pay for rush shipping, that it would make it on time. This saved me more than $10. On Monday, I begun to worry when I didn't see a tracking number by 3pm. I called, and the representative described the piece that she was at that moment, preparing to ship. I was relieved, and still nervous at the same time. What if it still didn't make it. I was prepared to run from work, and find her something in its place. Tuesday around noon, my eldest daughter called to tell me the piece arrived and how beautiful it was. She is a jewelry junkie and only buys the best. She was floored by the quality of work done in such a short time. It was a custom charm with the name and number on the back, the school name and number on the front.I was excited, for it was what my daughter wanted instead of a class ring. I had priced this piece for months, and because it had to be made, I got quotes, the cheapest of $450, and that was in silver. When I presented her the charm, she ran around the basketball court, yelling let's go, her happy line, sticking it in the faces of everyone. She was thrilled to death, now her entire team wants one. I just wanted to thank pictures on gold for their quality work, low prices, and fast service. I will be doing more business with you in the future."
"My 12 yr old granddaughter got her blackbelt last week. We wanted something special to give to her. We googled for Martial Art jewelry and was impressed with the pendant we got. It has her name on it and inscription on the back. We ordered on the 5th and got it on the 9th. Thank you for such great service. Am truly pleased with the product. You have second thoughts when ordering on line but not in this case. Thank you"