"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I just received my color lasered heart locket and I LOVE IT! I had a feeling it was going to be something I treasured for years to come, but I never thought it would mean so much and look so great. As a mother, I have my son on my mind and in my heart 24/7, but now I can carry his smiling face close to my heart forever! Thank you picturesongold.com for creating such wonderful items. You all
don't just make jewelry... You create lasting memories!"
"Take a bow, because you are everything you say you are. Great workmanship. Great service. My late daughter is looking down from heavena and saying dad you did good. Mom is so happy."
-- Dennis M.
"Your online ordering couldn't be easier, your service was exceptional, your workmanship was excellent and the quality of your product is outstanding. I WILL be back for more!"
-- Mary W.
"The customer service for this company is outstanding! UPS lost/misdelivered 2 heart lockets that I ordered for xmas. UPS wouldn't help me at all. I called Pictures on Gold's support and within 2 days, I had the 2 lockets in my hands. I will absolutely do business with this company again.
Our 15 yr old dog passed away and my daughter has taken it very hard. She keeps a small stuffed animal in her backpack for when she gets sad. Now she will always have this special momento that she can wear and keep close to her heart."
-- R. Allan
"Two days after ordering, the sterling silver oval four photo locket, Catalog II-4003 was received in a beautiful box. I'm impressed that it could get here so soon as it was engraved. The locket is an anniversary present from my husband -- it's the first time he's actually given me an anniversary present before the actual day! Did I mention it's gorgeous? Couldn't be happier with the quality."
"Nice bracelet and fast shipment. Wish the lettering was larger. Almost too small to read."
"my god...awesome thankyou thankyou"
I just received the pocket watch I ordered for my husband for our first Christmas together. It looks amazing, you did such a lovely job! :)
Thanks so much..."
"Thank for the beautiful job. This is a Christmas gift to my daughter who's baby died at birth. The pendant is more than I expected.
-- Angelica G.