"I worried about ordering online but they showed me! Dan was a terrific help, answered all my emails and gave me confidence when speaking with him that they were the ones for the job. Customer service is outstanding, the craftmanship is remarkable. I would recommend this company to anyone!!!! Thank you very much!!!"
"This is my first engraved pendant that I have purchased. The pendant has the footprint of my stillborn daughter at 36 weeks and the workmanship is perfect. I received my purchase in about 5 working days after placing the order. The turnaround time is fantastic. Thanks for your service. I will definitely ordering more in the near future, and will tell all my friends about your products. Thanks for the great job done!"
"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
"wow the locket was awesome! my girlfriend traci love it so so much! thnakyou! tommy"
"Take a bow, because you are everything you say you are. Great workmanship. Great service. My late daughter is looking down from heavena and saying dad you did good. Mom is so happy."
-- Dennis M.
"I ordered my charms/metals online with live chat, which was very helpful in answering my questions, which I had many. For my first grandchild I wanted her handprint on one side and footprint on the other, with her full name and date of birth!! I was asking a lot for such a tiny item and wasn't sure if it would turn out. But Daniel asured it would and the service was so easy and fast!! I was able to email a jpeg of her prints so no snailmail wait time, they gladly sent me a proof too! After getting them my heart melted, they were so wonderful! My son cried and so did his wife, and then had so many friends asking where I had this done! So money well spent!"
"I LOVE my new monogramed 14k gold necklace. Danny custom sized the chain perfectly and I was so impressed with the super quick service. He had it mailed to me the same day by UPS and I had it in only a couple of days. Their price was $300.00 less than another place I was considering purchasing from. I HIGHLY RECOMMEND doing business with this company.
"I would like to thank Danny and everyone @ PicturesOnGold.com for the fantastic service. I placed my order at the last minute as I always seem to do. I contacted Danny who assured me that the pendant I ordered could be engraved with my photo and inscription as soon as I e-mailed them the photo. He also told me that he would immediately ship the pendant that same day and advised me to save my money on the express shipping options because he knew that UPS would be able to get it to me within two days, which was when I needed it. The pendant was done beautifully and arrived on time, just as I had been told. It made a great gift. I felt like my order was given special treatment but I'm confident that they give everyone this same great service. I would highly recommend PicturesOnGold.com
-- B. Scarborough
"When my beautiful St. Gabriel charm arrived, the chain I ordered was not with the charm. I emailed you and called you only to find out that your offices were closed for the week. Today I got the confirmation that the chain was on it's way. We all know that sometimes things do not go a planned and the chain was an oversight. I am glad to report that everything has been taken care of in a prompt and courteous manner."