"I worried about ordering online but they showed me! Dan was a terrific help, answered all my emails and gave me confidence when speaking with him that they were the ones for the job. Customer service is outstanding, the craftmanship is remarkable. I would recommend this company to anyone!!!! Thank you very much!!!"
"I want to state I had a problem with one of the pieces I placed in an order with the company and with the excellent help of Dan the problem was fixed in no time at all.
I will keep ordering from Picturesongold and will keep referring my friends as well."
"My children purchased a photo engraving for me on silver of my Yellow Lab for Christmas. This is one of the most wonderful presents I have ever received and I will cherish this long after she has passed on. Thank you!"
-- Helen B.
"I ordered 6 pendants for me and my 5 sisters in memory of my Mom. I ordered them in 14K and they were beautiful. I also ordered a man's keychain for my Dad to carry with him, but I could not afford it in 14K, so I ordered it in Sterling Silver. The picture quality was not good. I am not sure if it was because it was on the Sterling Silver or if it was because the picture size was a little bigger then the pendants. Unfortunatly you cannot return picture jewelry so "Live and Learn".
Daniel was very kind in customer service. Thank you Daniel!"
"Nice bracelet and fast shipment. Wish the lettering was larger. Almost too small to read."
"The customer service from this company is exceptional. I ordered on a Thursday and had the product the next day. The product is beautiful!! I ordered this as a Christmas gift and couldn't be more pleased at the fast service and shipping. I will be ordering again from this company. Even my 11 year old son said, "Wow, grandma is going to LOVE this gift" Thank you!!"
"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"Danial, when my daughter passed away and I got in touch with you to make me a two in. heart with her picture on it. Well it turned out beautiful and the picture is so life like. You did a beautiful job and now my daughter will always be close to my heart. Thank you so much."
-- Vanessa L.
"Just a note - The numbered earrings were perfect. In fact much better than the photo on the website. I was concerned they would be too big. Not the case. Plus they arrived so quickly at the normal UPS rate. Great job and thank you."
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.