We make 99% of orders placed before 3 p.m. EST the same day. Delivery time is separate and depends on the shipping service you select.

Production covers making and personalizing your jewelry. Delivery is the journey to your address after your package is handed to the carrier.

Selecting an expedited or overnight service changes the delivery method, not the work involved in creating your piece.

Shipping estimates given in business days exclude weekends and holidays. For example, two business days should not automatically be counted as two consecutive calendar days.

Yes. Expedited and overnight shipping options are available when placing your order. If you need help call (877) 703-1143 with your chosen item, delivery ZIP code, and deadline for help selecting a service.

Review the delivery estimate for your chosen shipping service. Once your package is on its way, use your tracking information for the carrier’s latest expected arrival date.

Yes. Whether it’s a birthday, anniversary, or another occasion, tell us the date, the piece you have in mind, and where it needs to go. Our team can help you choose a delivery option.

Call (877) 703-1143 to discuss your order.

No! we have been creating personalized jewelry since 1986 and adding any kind of photo, engraving, name etc. does not delay manufacturing.

Call (877) 703-1143 as soon as possible with your order number and the details of your request.

Whether a change or cancellation is possible depends on the order’s progress. Please wait for our team to confirm that your request has been completed.

Review the payment choices displayed at checkout for your order. We accept major credit cards, Apple Pay, Google Pay, PayPal, Affirm & Shop Pay. Any available pay-over-time option will also be presented during checkout.

Before selecting an installment plan, check the payment schedule, total cost, and any interest shown by the provider. Approval and repayment terms are set by that provider, and available plans can differ between customers and purchases.

Start with the delivery carrier and provide your tracking number. Once the parcel is traveling through its network, the carrier has the most direct access to its location and delivery status.

If you have already contacted the carrier and still need help, get in touch with us. Share your order number, tracking number, and what the carrier told you so our team can review the situation.

Reach us at (877) 703-1143 or info@picturesongold.com.

Made-to-order and personalized jewelry is final sale. These pieces are created specifically for the order and cannot be returned for a refund or exchanged.

Standard, non-personalized chains are the only items eligible for a full refund of the item price. They must be returned within 30 days of delivery, unworn and in their original condition, with all packaging and tags. Proof of purchase is required.

Contact us before sending anything back so we can provide the appropriate return instructions.

PicturesOnGold.com products are covered against defects for one year from the delivery date.

If you believe there is a problem with your piece, contact our team with your order information and a description of the issue. We can review the circumstances and explain the next steps under the applicable warranty terms.

Repairs for damaged items after the first year are assessed individually. The cost depends on the work needed, and shipping charges may apply.

Please speak with us before mailing your jewelry. We can review your request and explain how to proceed.

You can reach PicturesOnGold at 1634 E. Elizabeth Avenue, Linden, New Jersey, 07036.

For help with an order, call (877) 703-1143 or email info@picturesongold.com. 

We are a direct jewelry manufacturer with a family-owned heritage dating to 1986. Creating personal keepsakes is central to our business, from preparing a design to engraving the details that make it yours.

Our work brings together jewelry craftsmanship, design preparation, and specialized engraving technology. You can also contact us about a custom design request to find out what may be possible.

Our team takes your chosen details through design, personalization, and finishing. The steps depend on the piece:

1. Preparing your design. Photos, artwork, and other personalization details are prepared for the production process.
2. Creating the piece. Our jewelry-making and personalization teams carry out the work needed for your selected design.
3. Completing the finish. Depending on the item, this can include polishing, stone setting, and other finishing work.
4. Adding requested engraving. A name, date, message, or other selected text is added as part of the personalization.
5. Checking the result. The finished jewelry is inspected before it is released for packing.
6. Preparing your shipment. Once approved, the piece is packaged and passed to our shipping team.

Quality checks take place during production, followed by an inspection of the completed piece before packing. An issue identified along the way can be traced back to the relevant stage and addressed.

Personalization is what we do every day. Our design, jewelry-making, engraving, and finishing teams work closely together, using specialized equipment to turn your chosen details into a finished piece.

Get in touch with the details of your original purchase. We can help identify the design and discuss whether it can be ordered again.

Your original order number is especially useful. Include any personalization details and original artwork you still have, and our team can explain what would be needed for a replacement order.

Email info@picturesongold.com or call (877) 703-1143 to start the conversation.