"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!" -- Roxie
"I recently purchased eight lockets with my grandmothers photo engraved on them. Not only is digital engraving of photographs rare, but the customer service that I received is just as difficult to locate now days. I was under a stringent time constraint so Danny, the co-owner, worked diligently to ensure the lockets were engraved the same day and delivered the following day. My family loved the engraving; the picture was beautiful and so vibrant that I have to return them to have my grandfathers picture engraved on the other side. These truly make excellent gifts for any occasion and I will continue to purchase them not only for myself for my relatives and friends as well." -- Emaly
"I ordered a white gold outlined picture charm with engraving on a Tuesday night & my daughter received it on Friday! She was absolutely blown away by the detail & brilliant color. Thank you for your high quality product & excellent customer service!" -- Sarah T.
"I just recieved my 2 dog tags on sterling silver, and they are AWESOME!! Your service was so fast, and the charms are perfectly beautiful! I will definitely be ordering more, and telling my friends!! THANK YOU!!" -- Lisa G.
"I AM SOOO VERY PLEASED WITH THIS PRODUCT. WHEN I OPENED THE BOX, I COULD NOT BELIEVE HOW BEAUTIFUL, CLEAR AND PERFECT IT WAS. IT MADE MY DAY AND I WILL RECOMMEND THIS COMPANY TO ALL MY FRIENDS. WELL WORTH EVERY PENNY! THANK YOU" -- Lillian B
"Absolutely beautiful, love it , will definitely do business again , thank you for everything...
Thank you so much for doing such a great job!" -- Annette
"i ordered a heart shaped sterling silver locket for my eight year old daughter for valentine's day. i ordered it on the 13th (midnight), uploaded the photo (color photo engraving and engraved note on the back) and it was delivered on the 14th, as promised. it's so great, that my daughter's first comments were - "dad, i'm never going to take it off. i love it!" made me look like a hero, and totally made my daughter's valentine's day one to remember." -- Charles
"I just wanted to let you know that the heart shaped I love you locket bracelet I ordered from you is wonderful. You did a great job on it and I am very pleased. I also wanted to tell you that everyone that has seen it has asked me where I got it because they are planning to order one or
something from you as well. Again thanks for a wonderful job and a beautiful way to preserve my baby
Chanel's memory. The turnaround time was so quick, I could not believe how fast I recevied it. Keep up the good work. Thanks!!" -- San Juanita S.
"I needed a locket at the last minute for a birthday present and found Pictures on Gold online. I was a little skeptical about ordering online and having photos engraved but when I received my order, I was beyond impressed and it was delivered really fast too. I didn't expect to receive it so soon. I am more than pleased with my order and would definitely order from here again or refer to someone else. Thank You!!" -- Jeanelle W.
"The locket I ordered came this afternoon and I can't even begin to thank you for the beautiful job you did. We are giving it to my mom for her 50th wedding anniversary and I had my mom and dad's original B&W wedding photo engraved on it. The locket is absolutely stunning and I know that my mom is going to love it. Thank you so VERY MUCH!!!" -- Annette P.
"I just received my order and wanted to take a minute to tell you how happy I am with it! I ordered two heart shaped lockets for my 8 & 9 year old step-daughters as a Valentine's gift from their dad (my husband) who is currently serving in Iraq. I had their names engraved on the outside and a color laser engraving of a photo of each of them with their dad on the inside, and opposite the photo on the inside is engraved "I love you! Love, Dad". They turned out absolutely perfect! They miss their dad very much and I know that when they receive their lockets they will love and cherish them!
Thank you so much for doing such a great job!" -- Janelle S.
"i received my photo necklace today, and to say that you guys did a absolutely amazing job wouldn't do you justice! You took a picture that wasn't that great, and made it into a beautiful piece of jewelry that i will treasure forever. it came so quickly and you made the process easy from start to finish. i had the color picture put on my pendant and i was unsure how it would turn out, but its beautiful. i simply had to let you know. and i have already given out your web address to several of my friends. thank you for a job well done!" -- Jennifer F.
"Received my order today. Quick delivery and pendant that was color laser etched is simply amazing.
Good job and I would not hesitate to let anyone know that ordering from you is worth every penny." -- Denis K
"I just received my order and I can't tell you what a beautiful job you've done. I ordered a photo charm of our 3 small children to send to my husband while he's away with the military. The charm can hang on his dogtags as a reminder of how much we love and miss him. I can't wait to hear his reaction! I know he'll love it as much as I do and treasure it always. Thanks so much for your superior workmanship!!" -- Anna
"I just received my heart pendant with my marriage photo engraved on it. It is the most beautiful piece of jewelry i have ever seen.My husband just passed away 3 weeks ago and this will become the family heirloom.The quality and the fast service was superb.I will wear this necklace every day of my life.It brings tears of joy to my eyes every time i look at it.My husband will be with me always.THANK YOU SO MUCH ." -- Barbara L.G.
"I received my round 14k gold pendant with a picture of my miracle child Noah and I absolutely love it. I have 2 others from another company and the one from Pictures on Gold is far superior in clarity and thickness. It has superceded my expectations a thousand fold. I will definitely want to order from this company again." -- Mayda F.
"I ordered the "Claddagh Locket" for my daughter with her fathers picture engraved. She was given this gift last evening for her32nd birhtday and once she opened the locket she was surprised & began to cry when she saw her dads picture inside. Her dad passed away this past Nov. and this will be a cherished keepsake for her.
Thanks so much, P.M." -- Pam M.
"Once again I got my 2 Heart pendent picture charms of my 4 legged children. they are beautiful and your workmen ship is out of this world I will always and I do mean always cherish these 4ever and they will always be close to me. and as all your other happy customers I too myself will recommend you. Thankyou for helping me keep my babies near to my heart.... Linda K. (Belvidere, IL)" -- Linda K
"We ordered the sweetheart locket with a color lasered photo and engraving for our daughter's "sweet 16" birthday. I was very pleased with the necklace, it turned even better than I had hoped. We had been shopping around for a locket and didn't learn about your company until a few days before her birthday. I was afraid it would be to late to have it here on time but yall made it happen! I really appreciate the great customer service. It was such a special gift for her and one I know she will treasure for years to come.
Thanks again, L.R." -- L.R.
"I purchased my jewelry entirley online. All the directions and choices that your asked to make are very easy to understand. The necklace that I got was color laser engraved. The ONLY way to go!!! Thanks again for making my brides gift perfect!" -- Andy B.
"I wanted to call but I was afraid I wouldn't be able to speak through the tears. I just received the pendant of my dear little kitty that I lost suddenly to illness in December.I must admit I was nervous as to how it would turn out since he was a black cat and the picture I wanted to use had a flash that made his eyes look so washed out and "pupil-less" I was afraid he would look like an ink spot with white marble eyes. What a thrill it was to open the box and see his little face just as perfect as it was in life, including his eyes. I cried...I still miss him so much, but now I have this lovely pendant to wear and keep him as close to my heart now as he was in life. Thank you so much for making such a lovely memorial to my beloved Moses, and for your patience with my questions and instructions and for correcting the photo flaws to make him look so beautiful. I will most definitely recommend you without reservation to everyone I know. Kindest regards, Laura" -- Laura S
"Yesterday I received the photo pendant that I ordered. The pendant was received within 9 days of ordering and was in a really nice gift box. I want to compliment your company on your fast service and a beautiful piece of work. The photo pendant came out great and I will be pleased to give it as a gift to my mother." -- Michele
"I recently ordered a dog tag locket with a picture of my lab/shepherd mix that passed recently. I wanted to have something to remember him by, and upon receiving my locket, I knew this was perfect! The lasered photo looked better than I could have imagined. I am a hairstylist, and have been showing it off to all of my clients. I have written your web site down for 12 people since I received the locket(2 days ago)! Couldn't be happier!!Julie" -- Julie
"My children purchased a photo engraving for me on silver of my Yellow Lab for Christmas. This is one of the most wonderful presents I have ever received and I will cherish this long after she has passed on. Thank you!" -- Helen B.
"The only thing I can say is that your website comes nowhere near portraying the beauty and the quality of your work...but your customer testimonials certainly do. I make a bet that you guys love your work because you've obviously touched a lot of people and made a positive difference in their lives. Thank you so much for your part in making this a special Christmas day for me.