Customer Service

At PicturesOnGold we want to make sure your shopping experience is both easy and comfortable. We have taken great measures to ensure that all gold, silver, and custom photo jewelry orders are safe, secure. In addition, as your custom jewelry source, we guarantee that your merchandise will be enjoyed for years to come.

If you ever have any questions about our photo pendants, jewelry, or our picture jewelry process, please don't hesitate to call us toll-free at 1-877-703-1143 for assistance.

Price Match Guarantee

We want you to be 100% satisfied with your purchase. If you find the same product that we sell somewhere else on the Internet for less than what we sell it for, we will try to either beat that price or match it - GUARANTEED.

1. The product must be new (not used) and have the same manufacturer's item number.
(Not the same item number as picturesongold.com, the same item number as the manufacturer)
2. Competitor's price must be visible, be a U.S. based company and NOT an auction website.
3. Our low price guarantee does not apply when you use coupons, sales, promotional offers, or discounts.

4. Sorry, we cannot price match on Discontinued or Limited Edition items.

For Low Price Guarantee requests, just contact us via:
- Live Chat Help: Click on the Live Chat Help button at the top of most pages.
- Phone Help: Toll-Free in USA, (877) 703-1143.
- Email Help: info@picturesongold.com

Photo Jewelry Warranty and Return Policy

Guarantee on merchandise
After one year from the date of delivery, repairs for damaged items will be evaluated for cost on a case-by-case basis, with applicable shipping charges.
**Please note that PicturesOnGold.com is not responsible for delivery issues or delays caused by shipping carriers or adverse weather conditions once the package has left our facility.

Returning Your Order

Return Policy
We take pride in crafting meaningful jewelry and want you to be completely satisfied with your purchase. Please review our return policy carefully before placing your order.
Made-to-Order & Personalized Items Final Sale
Most of our jewelry is made to order or personalized, which means these items are non-refundable and non-exchangeable. This includes, but is not limited to:

Name jewelry

Photo jewelry (including lockets)

Religious jewelry

Sports jewelry

Any custom or personalized designs

These pieces are individually crafted just for you and cannot be resold.
Chains Eligible for Return
The only items eligible for a full refund are standard, non-personalized chains. To qualify for a 100% refund on item only:
The item must be returned within 30 days of delivery It must be in original, unworn condition with all packaging and tags Proof of purchase is required
Please contact us before returning any item to receive proper return instructions.

Payment Options

1. Credit Card Payment

Picturesongold.com and Jewelry14k.com accepts all major credit cards

2. PayPal Account

Save time. Check out securely. Pay without sharing your financial information

4. Order by Phone (We take money orders)

US Toll Free: (877) 703-1143
International: (718) 667-4713

Jewelry by Specialty

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Customer Service