Order By Phone: 8am - 12am EST
USA: (877) 703-1143    INTL: +1 (718) 667-4713
Worldwide Shipping Live chat by Boldchat
Free USA Shipping

Commonly Asked Questions

ask the question  
Picture Pendant Questions
Q: If a photo is sepia tones, will that turn out?
A: If it´s sepia tone it will come out Sepia tone. We can convert to black and white for you if you don´t want sepia tone but it does come out really nice that way.
Return To Top
Q: What format do you need the photo in? Any specifications about the file size?
A: Photo uploading supported file formats - GIF, JPG, PNG
You can upload files up to a total files size of 5MB
Return To Top
Q: Is there a refund/return policy? It looks really good on the net, but what if I am not satisified with the product?
A: If you are not happy with the product we have a "No Questions" asked money back guarantee. If you´re not happy simply let us know and we´ll either make it right or give you your money back in full.
Return To Top
Q: Can I wear the pendant at all times? Is it waterproof? Do you ship to the UK?
A: Yes, everything we make is 100% waterproof. Yes, we ship to UK as well.
Return To Top
Q: Do you only do color engraving portraits or do you also do gold engraving portraits?
A: Yes, we offer both. You´ll see the option for it once you scroll down when you click on the item. It´s more of a hologram look to it.
Return To Top
Q: Do you have a store location where the picture pendants can be viewed?
A: Yes, we do have a retail location. The address is
1639 Richmond Road, Staten Island, NY 10304
Return To Top
Q: I already have a pendant. Do you offer just the laser imprint service?
A: Yes we offer to have your photo lasered on your pendant. We charge $60 to laser your photo on your own custom item. You can ship the item to:
1639 Richmond Road
Staten Island, NY 10304

Please ensure to include your contact information so we can call you for your credit card information.
Return To Top
Q: Can you do old black and white pictures? And if you can does it matter if it comes on gold or silver? Thanks for your time
A: Yes, we can do the old black and white photos. I suggest the color process for that as it comes out in like an antique finish. I like how it comes out on both yellow and white gold, but for some reason in my opinion it really stands out on the white gold.
Return To Top
Q: Is it possible to use a picture with a space between the two people in the photo? Also, is it possible to engrave something on the other side of the pendant, for example, a cross... Thank you.
A: We digitally enhance your photos and can bring the two people close together in the photograph. There´s a special instructions box upon placing the order so that you can add any special requests. We can engrave a cross on the reverse side, again just let us know in the same box provided and we´ll take care of it for you.
Return To Top
Q: Is there a lifetime warranty?
A: Since we are manufactures and stand by our product we offer a 100% lifetime guarantee. The items also come with a certificate of authenticity stating that guarantee with your own unique code.
Return To Top
Q: I had purchased a picture on silver pendant roughly two years ago..the pendant seems to be yellowing, it is worn all the time. Can you tell me what I should clean it with that is safe. Thanks
A: Normal silver cleaner will be safe, or you can try acetone. Give it a try and let me know if you have any problems.
Return To Top
Q: I have just started looking for lockets. I like the idea of having the picture laser engraved. Do you have to buy one of your lockets to have this done or could I send you a locket I already have?
A: You can send in a locket you already own, pricing depends on the size and the metal. Sterling Silver is normally around $50 and 14k gold is around $75 each picture. You can send the photos along with the locket to:
1639 Richmond Road
Staten Island, NY 10304
Return To Top
Q: How long will it take to receive my photo pendant or photo locket?
A: We normally ship your Photo Pendant or Photo Locket within 1 day.
Return To Top
Q: Does it matter what kind of picture I use for photo pendants or picture jewelry?
A: No. Photographs can be 35mm, 110, studio shots, even slides or Polaroids. They can also be in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative when creating your photo pendant.
Return To Top
Q: Will my pictures be returned?
A: Yes, your pictures will be returned in the exact condition they were given, along with your new photo pendant or other custom picture jewelry piece.
Return To Top
Q: Can I have two entirely different pictures together on one photo pendant?
A: Yes, our computer technicians can merge any number of pictures onto one pendant. However, we do charge an additional $10 per Photo. You will be able to select this option upon checkout.
Return To Top
Q: What if one picture is larger than the other picture? Can they be put together?
A: Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest.
Return To Top
Q: Can a person or object be cut out of the picture?
A: We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant.
Return To Top
Q: Can my photo pendant be done in other fine metals?
A: Yes, our photo pendants are also available in Sterling Silver & White Gold. Please see our pricing and picture jewelry items for complete details.
Return To Top
Q: How can I send you my photos?
A: You have 3 options of sending us your photos, each of which will be explained to you during checkout.
1) Upload your photos to our website after checkout.
2) E-mailing your photos to us.
3) Shipping your photos to us to:
Pictures On
1639 Richmond Road
Staten Island, NY 10304
Please make sure to include your Order Number
Return To Top
Q: Whats the difference between Color Laser & your engraving method?
A: Color Laser: Your photo in full color permanently lasered onto your charm. This process being the most detailed. We´ve had customers say, "My pendant actually looks better than the photo." A protective jewelry enamel is added to every "color laser" pendant to ensure that every day your charm will look as beautiful as the day you took it out of the box.
Engraving: A combination of our trained computer experts, and our engraving machinery will engrave your pendant deeply and very detailed. The engraved process gives your pendant a hologram look that sparkles when worn.
Return To Top

Locket Designer
BBB report
Custom Orders
Tools & Info
  1. Currency Converter
  2. Size Chart (mm/inch)
  3. Ring Sizer
  4. Women's Chain Sizes
  5. Men's Chain Sizes
  6. Engraved Messages Ideas
  7. Return Policy
  1. Help/FAQs
  2. Engraving Warranty
  3. Certificate of Authenticity
  4. Return Policy
  5. Payment Options
  6. Sending Us Your Photos
  7. Shipping Info
  8. Track Order
  9. Contact Us
  10. Privacy Policy
  11. Security
  12. Terms and Conditions
  1. How to order Photo Locket
  2. How to order Photo Pendant
  3. Adding A Photo In Your Locket
  4. Color Or Laser Photo Engraving
  5. View Locket Samples
  6. Custom Order Samples
Featured Items
Price: $44.95 - $299.95
Price: $408.95
Price: $69.95
Price: $99.95 - $599.95
Shopping Service
Can't find exactly what you want?'s Shopping Consultants are here to help.
call (877) 703-1143 or
send us a request by email
Laser photo in your own locket
Design your ring
  1. Sell Your Jewelry
  2. Fund Raisers

Site content and photos © 2014  Privacy Policy   Terms and Conditions
Receive special discounts
and new product
Want it different? is a direct manufacturer and may be able to change the design to fit your needs.
Click here to send us your request and someone will get back to you

free shipping