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Commonly Asked Questions

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Picture Pendant Questions
Q: If a photo is sepia tones, will that turn out?
A: If it´s sepia tone it will come out Sepia tone. We can convert to black and white for you if you don´t want sepia tone but it does come out really nice that way.
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Q: What format do you need the photo in? Any specifications about the file size?
A: Photo uploading supported file formats - GIF, JPG, PNG
You can upload files up to a total files size of 5MB
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Q: Is there a refund/return policy? It looks really good on the net, but what if I am not satisified with the product?
A: If you are not happy with the product we have a "No Questions" asked money back guarantee. If you´re not happy simply let us know and we´ll either make it right or give you your money back in full.
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Q: Can I wear the pendant at all times? Is it waterproof? Do you ship to the UK?
A: Yes, everything we make is 100% waterproof. Yes, we ship to UK as well.
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Q: Do you only do color engraving portraits or do you also do gold engraving portraits?
A: Yes, we offer both. You´ll see the option for it once you scroll down when you click on the item. It´s more of a hologram look to it.
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Q: Do you have a store location where the picture pendants can be viewed?
A: Yes, we do have a retail location. The address is
1639 Richmond Road, Staten Island, NY 10304
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Q: I already have a pendant. Do you offer just the laser imprint service?
A: Yes we offer to have your photo lasered on your pendant. We charge $60 to laser your photo on your own custom item. You can ship the item to:

PicturesOnGold.com
1639 Richmond Road
Staten Island, NY 10304

Please ensure to include your contact information so we can call you for your credit card information.
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Q: Can you do old black and white pictures? And if you can does it matter if it comes on gold or silver? Thanks for your time
A: Yes, we can do the old black and white photos. I suggest the color process for that as it comes out in like an antique finish. I like how it comes out on both yellow and white gold, but for some reason in my opinion it really stands out on the white gold.
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Q: Is it possible to use a picture with a space between the two people in the photo? Also, is it possible to engrave something on the other side of the pendant, for example, a cross... Thank you.
A: We digitally enhance your photos and can bring the two people close together in the photograph. There´s a special instructions box upon placing the order so that you can add any special requests. We can engrave a cross on the reverse side, again just let us know in the same box provided and we´ll take care of it for you.
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Q: Is there a lifetime warranty?
A: Since we are manufactures and stand by our product we offer a 100% lifetime guarantee. The items also come with a certificate of authenticity stating that guarantee with your own unique code.
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Q: I had purchased a picture on silver pendant roughly two years ago..the pendant seems to be yellowing, it is worn all the time. Can you tell me what I should clean it with that is safe. Thanks
A: Normal silver cleaner will be safe, or you can try acetone. Give it a try and let me know if you have any problems.
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Q: I have just started looking for lockets. I like the idea of having the picture laser engraved. Do you have to buy one of your lockets to have this done or could I send you a locket I already have?
A: You can send in a locket you already own, pricing depends on the size and the metal. Sterling Silver is normally around $50 and 14k gold is around $75 each picture. You can send the photos along with the locket to:

PicturesOnGold.com
1639 Richmond Road
Staten Island, NY 10304
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Q: How long will it take to receive my photo pendant or photo locket?
A: We normally ship your Photo Pendant or Photo Locket within 1 day.
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Q: Does it matter what kind of picture I use for photo pendants or picture jewelry?
A: No. Photographs can be 35mm, 110, studio shots, even slides or Polaroids. They can also be in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative when creating your photo pendant.
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Q: Will my pictures be returned?
A: Yes, your pictures will be returned in the exact condition they were given, along with your new photo pendant or other custom picture jewelry piece.
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Q: Can I have two entirely different pictures together on one photo pendant?
A: Yes, our computer technicians can merge any number of pictures onto one pendant. However, we do charge an additional $10 per Photo. You will be able to select this option upon checkout.
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Q: What if one picture is larger than the other picture? Can they be put together?
A: Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest.
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Q: Can a person or object be cut out of the picture?
A: We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant.
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Q: Can my photo pendant be done in other fine metals?
A: Yes, our photo pendants are also available in Sterling Silver & White Gold. Please see our pricing and picture jewelry items for complete details.
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Q: How can I send you my photos?
A: You have 3 options of sending us your photos, each of which will be explained to you during checkout.
1) Upload your photos to our website after checkout.
2) E-mailing your photos to us.
3) Shipping your photos to us to:
Pictures On Gold.com
1639 Richmond Road
Staten Island, NY 10304
Please make sure to include your Order Number
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Q: Whats the difference between Color Laser & your engraving method?
A: Color Laser: Your photo in full color permanently lasered onto your charm. This process being the most detailed. We´ve had customers say, "My pendant actually looks better than the photo." A protective jewelry enamel is added to every "color laser" pendant to ensure that every day your charm will look as beautiful as the day you took it out of the box.
Engraving: A combination of our trained computer experts, and our engraving machinery will engrave your pendant deeply and very detailed. The engraved process gives your pendant a hologram look that sparkles when worn.
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