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Picture Pendant Questions

Q: If an photo is sepia tones, will that turn out?

A: If it´s sepia tone it will come out Sepia tone. We can convert to black and white for you if you don´t want sepia tone but it does come out really nice that way.

Q: What format do you need the photo in? Any specifications about the file size?
A: Photo uploading supported file formats - GIF, JPG, PNG You can upload files up to a total files size of 5MB

Q: Is there a refund/return policy? It looks really good on the net, but what if I am not satisified with the product?
A: Click here to view PicturesOnGold.com return policy: Photo Jewelry Warranty and Return Policy

Q: Is there a cost per picture for adding color pictures to locket?
A: In 14k gold the cost to laser a photo in a locket is $50 per photo, in Sterling Silver the cost is $35 per photo. Note: engraving prices may change, view particular item you are interested in for updated prices and full specification

Q: Can I wear the pendant at all times? Is it waterproof? Do you ship to the UK?
A: Yes, everything we make is 100% waterproof. Yes, we ship to UK as well.

Q: Do you only do color engraving portraits or do you also do gold engraving portraits?
A: Yes, we offer both. You´ll see the option for it once you scroll down when you click on the item. It´s more of a hologram look to it.

Q: Do you have a store location where the picture pendants can be viewed?
A: Yes, we do have a retail location. We´re located inside a Jewelry Store location out of Staten Island, NY. The address is 1300 Hylan Blvd. STaten Island, NY 10305.

Q: I want to order a locket but not have any picture engraved. Can I just order the locket without getting a picture engraved? Also, can yo also put paper pictures in the locket too? Does the locket come with plastic coverings for the pictures?
A: We don´t put the paper pictures in for you, however you´re welcome to do so. The lockets can handle both paper pictures as well as our laser pictures. There is a plastic cover as well to hold your photographs. You can always send in your locket at a later time to have it lasered.

Q: I would like to order a 14k yellow gold locket. Can you explain the difference between the ordinary locket and the premium weight - is there a difference (apart from the weight). i.e. is the ordinary locket flimsy or sturdy. Thanks
A: You´re right the main difference between the regular lockets and the premium weight locket is weight. I feel the quality of the locket is the same. We have the same guarantees on the premium weight and as the others.

Q: I already have a pendant. Do you offer just the laser imprint service?
A: Yes we offer to have your photo lasered on your pendant. We charge $60 to laser your photo on your own custom item. You can ship the item to: PicturesOnGold.com 1300 Hylan Blvd. Staten Island, NY 10305 Please ensure to include your contact information so we can call you for your credit card information.

Q: Can you do old black and white pictures? And if you can does it matter if it comes on gold or silver? Thanks for your time
A: Yes, we can do the old black and white photos. I suggest the color process for that as it comes out in like an antique finish. I like how it comes out on both yellow and white gold, but for some reason in my opinion it really stands out on the white gold.

Q: Is it possible to use a picture with a space between the two people in the photo? Also, is it possible to engrave something on the other side of the pendant, for example, a cross... Thank you.
A: We digitally enahnce your photos and can bring the two people close together in the photograph. There´s a special instructions box upon plaicing the order so that you can add any special requests. We can engrave a cross on the reverse side, again just let us know in the same box provided and we´ll take care of it for you.

Q: can you engrave on a locket i already own? or if i order one of your lockets and have only one side engraved can i get the other side engraved later?
A: Yes, we can engrave a locket you already own. Depending on the size of the locket and the metal you wish would really determine the price. 14K Yellow & White Gold cost $50 and Sterling Silver is $35. You can send your locket along with any instructions or preferences to: PicturesOnGold.com 1300 Hylan Blvd. Staten Island, NY 10305 Please include your contact information so we can contact you if we have any questions or problems. Also, please include your credit card information along with the order so that we can bill your credit card.

Q: Is there a lifetime warranty?
A: Since we are manufactures and stand by our product we offer a 100% lifetime guarantee. The items also come with a certificate of authenticity stating that guarantee with your own unique code.

Q: I had purchased a picture on silver pendant roughly two years ago..the pendant seems to be yellowing, it is worn all the time. Can you tell me what I should clean it with that is safe. Thanks
A: Normal silver cleaner will be safe, or you can try acetone. Give it a try and let me know if you have any problems.

Q: I have just started looking for lockets. I like the idea of having the picture laser engraved. Do you have to buy one of your lockets to have this done or could I send you a locket I already have?
A: You can send in a locket you already own, pricing depends on the size and the metal. Sterling Silver is normally around $50 and 14k gold is around $75 each picture. You can send the photos along with the locket to: PicturesOnGold.com 1300 Hylan Blvd. Staten Island, NY 10305

Q: How long will it take to receive my photo pendant or photo locket?
A: We normally ship your Photo Pendant or Photo Locket within 3-4 business days. However, we understand that there are last minute shoppers out there, and we love to make sure that you are satisfied, so upon request we can ship same day or the very next day. Just let us know when you need your order in the "special instructions" box and we?ll be happy to accomodate. We manufacture all of the photo pendants and lockets, so it?s never a problem.

Q: Does it matter what kind of picture I use for photo pendants or picture jewlery?
A: No. Photographs can be 35mm, 110, studio shots, even slides or Polariods. They can also be in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative when creating your photo pendant.

Q: Will my pictures be returned?
A: Yes, your pictures will be returned in the exact condition they were given, along with your new photo pendant or other custom picture jewelry piece.

Q: Can I have two entirely different pictures together on one photo pendant?
A: Yes, our computer technicians can merge any number of pictures onto one pendant. However, we do charge an additional $10 per Photo. You will be able to select this option upon checkout.

Q: What if one picture is larger than the other picture? Can they be put together?
A: Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest.

Q: Can a person or object be cut out of the picture?
A: We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant.

Q: Can my photo pendant be done in other fine metals?
A: Yes, our photo pendants are also available in Sterling Silver & White Gold. Please see our pricing and picture jewelry items for complete details.

Q: How can I send you my photos?
A: You have 3 options of sending us your photos, each of which will be explained to you during checkout. 1) Upload your photos to our website after checkout. 2) E-mailing your photos to us. 3) Shipping your photos to us to: Pictures On Gold.com 1300 Hylan Blvd. Staten Island, NY 10305 Please make sure to include your Order Number

Q: Whats the difference between Color Laser & your engraving method?
A: Color Laser: Your photo in full color permanently lasered onto your charm. This process being the most detailed. We´ve had customers say, "My pendant actually looks better than the photo." A protective jewelry enamel is added to every "color laser" pendant to ensure that every day your charm will look as beautiful as the day you took it out of the box. Engraving: A combination of our trained computer experts, and our engraving machinery will engrave your pendant deeply and very detailed. The engraved process gives your pendant a hologram look that sparkles when worn.