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    Shopping Cart Troubleshooting

    Minimum requirements to use picturesongold.com's shopping cart

    1. Accept cookies / Enable cookies
    2. Default or medium level Internet security zone
    3. Default or medium privacy settings
    4. Enable pop-ups
    5. Enable JavaScript


    If you are experiencing problems with PicturesOnGold.com shopping cart, it is likely that you have a corrupted cookie.
    The easiest way to fix this problem is to clear cookies from your computer and clear your web browser's temporary files.

    Close all but one browser window and follow the instructions below for your web browser version to delete and enable cookies.

    How to delete cookies


    Clearing cache and cookies for Internet Explorer:

    1. Click Tools located at the top of the web browser and select Internet Options.
    2. Select the General tab
    3. In the Temporary Internet Files section Click the Delete Cookies button.
    4. Click OK.
    5. Click Delete Files button and check the box Delete All Offline Content. Click OK.

    Clearing cache and cookies for Netscape(Mozilla) browser:


    1. Click Edit at the top of the browser.
    2. Click Preferences in the drop-down menu.
    3. On the left side Category tree click the plus sign to the left of Privacy & Security.
    4. Under Privacy & Security, click the plus sign to the left of Cookies.
    5. In the window that pops up, right-click Manage Stored Cookies.
    6. Be sure to uncheck the box near the bottom of that window that states: Don't allow sites that set removed cookies to set future cookies.
    7. Click Remove all cookies.
    8. Click Close.
    9. On the left side directory tree, click the plus sign next to Advanced.
    10. Under Advanced click Cache.
    11. Click Clear Cache button on the right window.
    12. Click OK.
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    Clearing cache and cookies for Internet Explorer on a Macintosh:


    1. Click Explorer or Edit at the top of your screen.
    2. Click Preferences.
    3. Under Web Browser Preferences click Advanced.
    4. Click Empty Now on the right .
    5. Click OK.
    6. Under Receiving Files Preferences, click Cookies.
    7. Click Delete on the right.
    8. Click OK.


    Clearing cache and cookies for AOL:


    1. Open the AOL account.
    2. Click Settings on the toolbar (My AOL for older versions).
    3. Select Preferences.
    4. Select Internet Properties (WWW) on the left-hand side, (Older versions will show a WWW box).
    5. In the middle of the Internet Options box is a section called Temporary Internet Files.
    6. Click Delete Files and check the box Delete All Offline Content.
    7. Click OK.


    Clearing Cache and Cookies for AOL on a Macintosh:


    1. Click My AOL at the top of your browser.
    2. Select Preferences.
    3. Click the WWW icon on the left hand side.
    4. On the right hand side, click Empty Cache Now.
    5. Click Advanced Settings on the right. This will bring up a new window for Advanced Settings.
    6. To the left under Receiving, click Cookies.
    7. Highlight all cookies and press Delete on your keyboard.
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    Clearing cache and cookies for Netscape (Mozilla) on Microsoft Windows or Macintosh:


    1. Open Netscape and select the Edit drop-down menu.
    2. Select Preferences.
    3. Click Advanced on the left hand side of the screen and then click Cache. You will see an option to clear your disk and memory Cache, it is best to clear both types of Cache.

    You may also need to locate the folder on your hard drive named Cookies or Magic Cookies and delete the cookies that are stored there.

    How to enable cookies


    AOL 9.0


    1. From the AOL Toolbar, select Settings.
    2. Select Internet [Web] Options
    3. Select Use your Internet Explorer Settings to set advanced browser options.
    4. Select the Privacy tab
    5. Select Advanced
    6. Deselect override automatic cookie handling button
    7. Click OK to exit.
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    AOL 8.0


    1. From the AOL Toolbar, select Settings.
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Privacy tab
    5. Select Advanced
    6. Deselect override automatic cookie handling button
    7. Click OK to exit.

    AOL 7.0 with IE 6.x


    1. From the AOL Toolbar, select Settings.
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Privacy tab
    5. Select Advanced
    6. Deselect override automatic cookie handling button
    7. Click OK to exit.

    AOL 7.0 with IE 5.5


    1. From the AOL Toolbar, select Settings.
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Security tab
    5. Select the Custom Level tab
    6. Under "Allow Cookies that are stored on your computer" click "Enable"
    7. Under "Allow per-session cookies (not stored)" click "Enable"
    8. Select OK, Yes you want to save the settings
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    AOL 6.0


    1. From the AOL Toolbar, select Settings
    2. Select Preferences
    3. Select Internet Properties (WWW)
    4. Select the Security tab
    5. Select the Custom Level tab
    6. Under "Allow Cookies that are stored on your computer" click "Enable"
    7. Under "Allow per-session cookies (not stored)" click "Enable"
    8. Select OK, Yes you want to save the settings

    AOL 5.0


    1. Go to My AOL
    2. Pick WWW
    3. Click the Security tab
    4. Go to Custom Level
    5. Scroll down to find Cookie
    6. Click "Enable"
    7. Click OK

    AOL 4.0


    1. Click on Preferences
    2. Select on the WWW button
    3. Click on the Advanced tab
    4. Select the "Accept all cookies" checkbox

    AOL for Windows 3.1


    Browser does not give you the ability to turn off cookies

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    Windows IE 6.x Browser


    1. Select Tools
    2. Select Internet Options
    3. Select the Privacy tab.
    4. Select Advanced
    5. Check the box Override automatic cookie handling.
    6. Check box Always allow session cookies.
    7. Click OK and close the Internet Options windows.

    Windows IE 5.x Browser


    1. Go to Tools on the menu bar
    2. Pick Internet Options
    3. Click the Security tab
    4. Select the Custom Level tab
    5. Under "Allow Cookies that are stored on your computer" click "Enable"
    6. Under "Allow per-session cookies (not stored)" click "Enable"
    7. Select OK, Yes you want to save the settings

    Windows IE 4.x Browser


    1. Go to View on the menu bar
    2. Pick Internet Options
    3. Click the Advanced tab
    4. Go down to the Cookies section
    5. Click "Always Accept Cookies"
    6. Click OK

    Windows IE 3.x Browser


    1. Go to View on the menu bar
    2. Pick Options
    3. Click the Advanced tab
    4. Go down to the Cookies section
    5. Click "Warn Before Accept Cookies"
    6. Click OK
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    Netscape 7.x


    1. Click Edit on the Toolbar.
    2. Click Preferences
    3. Click the Privacy and Security category; expand the list to show the subcategories.
    4. Click Cookies
    5. Three options are displayed. Click the appropriate choice:
      • Disable cookies
      • Enable cookies for the originating web site only
      • Enable all cookies
      • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

    Netscape 6.x


    1. Click Edit on the Toolbar.
    2. Click Preferences
    3. Click the Privacy and Security category; expand the list to show the subcategories.
    4. Click Cookies
    5. Three options are displayed. Click the appropriate choice:
      • Disable cookies
      • Enable cookies for the originating web site only
      • Enable all cookies
      • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

    Mac IE 5.x


    1. Click Edit
    2. Select Preferences
    3. Under the Receiving Files option, select Cookies
    4. Under "When receiving cookies:" select the desired level of cookie acceptance
    5. Under "When receiving cookies:" select the desired level of cookie acceptance
    6. Click OK to finish

    Mac IE 4.x


    1. Go to My AOL on the menu bar
    2. Pick WWW
    3. Go to the Advanced Settings option on the Category menu
    4. Click "Cookies"
    5. When receiving cookies: Click "Never Ask"
    6. Click OK
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    For MSN Explorer:


    1. C lick Help & Settings at the top right-hand corner.
    2. Click Web Browsing located on the left side halfway down page.
    3. A new window should appear with the heading, What do you want to change about your Web browsing settings?.
    4. Click MSN Explorer Security Statement.
    5. After the paragraph headed Security Settings, click View, Configure Security Settings.
    6. Select Custom Level.
    7. Scroll down the list to Cookies.
    8. Click the circle next to Enable for Allow cookies that are stored on your computer and Allow per-session cookies.
    9. Click OK
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