"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"When it comes to customer service and quality of product you are Number 1 in my books. The charms are absolutely beautiful. I even requested an exchange and with no problems at all, I got it.
Thank you again and you are in my favorites!"
"We are so pleased with your company....great service and a great product. We ordered the gold oval photo charm, and it is beautiful! Thank you so much!"
-- Joanne R
"Thank for the beautiful job. This is a Christmas gift to my daughter who's baby died at birth. The pendant is more than I expected.
-- Angelica G.
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
I just received the pocket watch I ordered for my husband for our first Christmas together. It looks amazing, you did such a lovely job! :)
Thanks so much..."
"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"I have purchased photo engraved lockers and could not believe the quality of the locket or the clairity of the pictures and for a great price. I have also purchased medical bracelets and I'D bracelets all were first class."
"The England Charm arrived today and it is exactly as I had hoped. Thank you very much, and I will recommend your company to anyone."
"Nice bracelet and fast shipment. Wish the lettering was larger. Almost too small to read."