"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"When I received my locket I was speechless, it is absolutely exquisite! I wanted to celebrate our Scottish Heritage, but was looking for something unique, hence the Luckenbooth and the pictures inside to celebrate our beautiful daughters wedding, which had a traditional Scottish flare. My Locked will become a family heirloom to be passed down many generations. Thank you ALL for your wonderful expertise and patience in making my beautiful locket become a reality."
"I needed an emergency, special present for my recently widowed almost 90 year old Mom. I called local stores, malls, jewelers, photographers, etc. and all told me 4 - 6 weeks, even 4 - 8 weeks, despite my urgency. A very kind sales clerk gave me this website(I am sure her boss is thrilled!) The color engraved heart with my Mom's favorite photo of my parents is exquisite. Daniel promised me, through my worries, that he would get it to me on time and IT ARRIVED EARLY!! Thanks for your wonderful product and terrific service. Despite my Mom's sadness, I am sure this special remembrance will help her. Thank you again."
-- Dolly M.
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.
"I worried about ordering online but they showed me! Dan was a terrific help, answered all my emails and gave me confidence when speaking with him that they were the ones for the job. Customer service is outstanding, the craftmanship is remarkable. I would recommend this company to anyone!!!! Thank you very much!!!"
"I was very pleased with the service that they gave me and also the quality of the item. It was just beautiful. There service was very prompt and they aimed to please."
-- Marianne B.
"I am 100% satisfied with my purchase. I recived it in 2 days and it is absolutely gorgeous. I will tell everyone I know about u and how wonderful you are. I look forward to doing business with u very soon. Thank you for such wonderful service and gorgeous jewelry."
-- Stacie H.
"When my beautiful St. Gabriel charm arrived, the chain I ordered was not with the charm. I emailed you and called you only to find out that your offices were closed for the week. Today I got the confirmation that the chain was on it's way. We all know that sometimes things do not go a planned and the chain was an oversight. I am glad to report that everything has been taken care of in a prompt and courteous manner."
"I JUST RECEIVED A WATCH I ORDERED FOR MY MOTHER N LAW. IT HAD A PICTURE OF MY HUSBAND AND HIS TWO BROTHERS IN IT. IT TURNED OUT MAGNIFICENT. ANYONE WHO IS LOOKING FOR A TRULY UNIQUE AND PERSONAL GIFT I WOULD HIGHLY RECOMMEND THIS. SHIPPING WAS EXTREMELY FAST ALSO."
"My children purchased a photo engraving for me on silver of my Yellow Lab for Christmas. This is one of the most wonderful presents I have ever received and I will cherish this long after she has passed on. Thank you!"
-- Helen B.