"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"The England Charm arrived today and it is exactly as I had hoped. Thank you very much, and I will recommend your company to anyone."
"Thank for the beautiful job. This is a Christmas gift to my daughter who's baby died at birth. The pendant is more than I expected.
-- Angelica G.
"Doing business with this company has been a sheer joy!! Service was excellent, and very speedy...Daniel really knows how to run this business smoothly and efficiently!! I just received my color photo laser engraved pendant last night, and it brought tears to my eyes!! I have truly never seen anything so detailed and so exquisite in my life! I could not stop staring at it! The workmanship was phenomenal, and the price was fantastic. Especially since there had to be a little editing to my photos, but they are obviously real experts at this art, and it came out way beyond my wildest expectations!! I will be telling all my friends and family about this company (well, when I wear it, the product will speak for itself!!), and will highly recommend Pictures On Gold to everyone I know. I will DEFINITELY be back for more!! Thanks again, Daniel, for such a pleasant experience!! Lori M."
-- Lori M.
"Two days after ordering, the sterling silver oval four photo locket, Catalog II-4003 was received in a beautiful box. I'm impressed that it could get here so soon as it was engraved. The locket is an anniversary present from my husband -- it's the first time he's actually given me an anniversary present before the actual day! Did I mention it's gorgeous? Couldn't be happier with the quality."
"I was very pleased with the service that they gave me and also the quality of the item. It was just beautiful. There service was very prompt and they aimed to please."
-- Marianne B.
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
"I had to write in to tell you how pleased I am with my purchase. The quality is amazing and the color photo is crystal clear - I will definitely be ordering from you again. I also want to thank you for making my order a priority. I was concerned that I would not receive my pendant in time and Daniel assured me that it would be ready. He also helped me save money by suggesting I it ship ground (I was going to Next day the item). I received my order 3 days ahead of what I needed and I am extremely pleased! I will be spreading your name around to all my friends and family! Thank you for helping to make my mothers birthday extra special!"
"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"I have ordered a number of items from Picturesongold and have been pleased. In one instance, there was an error with my order but they graciously corrected the mistake and did so in a timely manner. They have an item that I love--the Rembrandt police charm. I hope they continue to carry this item and continue to show their support for public safety. I will continue to purchase from this establishment and encourage others to do the same"