"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I was very happy with the quality of the charm I ordered even though I ordered at the last minute."
"I took a chance in ordering gold online...which wasn't an easy decision for me. I am pleased and impressed with my order and the quality of the craftsmanship. My order was delivered in advance of the estimated date, and in beautiful condition I am thankful and extend KUDOS to PicturesOnGold for providing a convenient and trustworthy alternative source for ordering jewelry. A+++ transaction"
"I am AMAZED!! I want to THANK THE ENTIRE STAFF for creating a beautiful masterpiece. I was struggling to find the perfect gift to give my Son for his eight grade graduation. I created an idea simply in my mind and started searching the web. I found a few and then I fortunately found your website. That evening I found & created EXACTLY what I wanted, so I decided to order it that same evening. I ordered it with a special engraved message and received it in less than 48 hrs!!. I am amazed and totally impressed with the quality and price of the product and engraving!! I will always be your customer for life! Without a doubt. THANK YOU"
"My husband gave me my Valentines Day present early this year and it was a locket with my parents wedding picture in it (they both passed away - my mother recently) and I ABSOLUTELY love it. It is beautiful. I told him now I want one with OUR wedding picture in it. I know we will definately be purchasing from you again! Thank you so much!!!!!"
-- Susan D
"This is my third purchase and I've loved them all. I searched for a photo of my dad holding my daughter and couldn't find one. But you were able to pull two photos seamlessly together and gave me exactly what I searched for and couldn't find on my own!"
-- Jackie R.
"I wanted to get a gold charm that represented the dedication and love my son had for being a member of his college's marching band. This was for his 18th birthday. Since his college is a very well known school I thought it would be easy to find that charm. It wasn't I looked all over the internet and called my local jeweler. Couldn't find what I wanted anywhere. I luckily found your website. I called and spoke to Danny. This was to be a "custom" charm. We spoke and he gave me ideas that I never even thought of I was thrilled that finally I was able to get my son the charm I wanted too. I received the charm and it was beautiful, everything I expected and more. We gave my son the charm this weekend when we visited his school for Parent Weekend. He now owns something that no one else does and his fellow band mates/friends have given him numerous compliments. Thank you Danny and the others who helped make my idea a reality It was a pleasure and I would not hesitate to order from your company again."
"I am so excited and pleased with the new corrected photo engraved dog tag I received today!! It is absolutely beautiful, crystal clear and vibrant colors.
As I told you when I placed my order, my son is deploying to Iraq in January and requested 'military' items for Christmas. I thought, what would be more appropriate than an engraved dog tag of the two women he loves most; his mother and his brand new wife who is also deploying in January to Kuwait.
When I got the first dog tag, I was disappointed when I found a mistake, but you were wonderfully understanding when I phoned. You informed me to send it back to be re-done, and you turned it back around to me in less than one week. That is exemplary and commendable customer service, especially with the holiday rush.
Feel free to use my comments on your site if you wish, and also the two pictures and how they were merged together to make it appear as though we were together in one photo. I will highly recommend PicturesOnGold.com !!"
-- Barbara C.
"This is my first engraved pendant that I have purchased. The pendant has the footprint of my stillborn daughter at 36 weeks and the workmanship is perfect. I received my purchase in about 5 working days after placing the order. The turnaround time is fantastic. Thanks for your service. I will definitely ordering more in the near future, and will tell all my friends about your products. Thanks for the great job done!"
I just received my ring today and it is absolutely beautiful! It fits perfectly and I am so very pleased and proud to wear it. Thank you for carrying such a lovely piece of jewelry.