"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"Just wanted to say thank you once again for a great product. This is the second time I have purchased from you and have been in awe of the finished product. After the first purchase I felt comfortable enough to order again and send it right to my mother in law without seeing it. Keep up the great work. Thank you"
"My locket came today, and it is absolutely GORGEOUS It was exactly what I wanted and I had been looking for over a year. The locket is amazing and the picture looks incredible. I can not wait to order more pieces for my sisters and grandchildren. Your work is AMAZING"
"I have probably ordered one or more of most everything you sell and I am 100% happy with everything I am no buying this years birthday presents for my family from you. to anyone wanting to know about this company there wonderful products are beautiful shipping is fast workman ship perfect I will be back for a lot more Items thank you for such great service.
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.
"I just received the fire fighter watch I ordered for my boyfriend's graduation, and it is beautiful! It is simply stunning and it arrived so quickly! Thank you so much, I can't wait to order from you again for gifts for my whole family!"
"wow the locket was awesome! my girlfriend traci love it so so much! thnakyou! tommy"
"I have had a great experience with this company. I am so happy with the product I received and how fast I received it. I have been looking to get a certain charm for my 15 year old son for about two years. I was looking for a number in sterling silver. I have seen quite a few different ones over the two years but they were never what I wanted to get him and I was never happy with them. I have ordered and sent back at least four of them. I by mistake stumble upon your website. And I am so grateful I did. You had exactly what I wanted to get him. I am so pleased. I just know he will love it. I am so grateful. I am also so grateful for the sped of processing my order than making it and getting it to me. When I ordered pre-made numbers from jewelry stores it took anywhere from 2 weeks to a month before I received it. But with you I received it in 3 day total. I ordered it Wednesday and got it Friday. I was amazed. All I want to say is thank you so much for helping me make my son happy this Christmas. It means a lot to me. Thank you again. And marry Christmas."
"Two days after ordering, the sterling silver oval four photo locket, Catalog II-4003 was received in a beautiful box. I'm impressed that it could get here so soon as it was engraved. The locket is an anniversary present from my husband -- it's the first time he's actually given me an anniversary present before the actual day! Did I mention it's gorgeous? Couldn't be happier with the quality."
"When I received my locket I was speechless, it is absolutely exquisite! I wanted to celebrate our Scottish Heritage, but was looking for something unique, hence the Luckenbooth and the pictures inside to celebrate our beautiful daughters wedding, which had a traditional Scottish flare. My Locked will become a family heirloom to be passed down many generations. Thank you ALL for your wonderful expertise and patience in making my beautiful locket become a reality."