"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"The customer service for this company is outstanding! UPS lost/misdelivered 2 heart lockets that I ordered for xmas. UPS wouldn't help me at all. I called Pictures on Gold's support and within 2 days, I had the 2 lockets in my hands. I will absolutely do business with this company again.
Our 15 yr old dog passed away and my daughter has taken it very hard. She keeps a small stuffed animal in her backpack for when she gets sad. Now she will always have this special momento that she can wear and keep close to her heart."
-- R. Allan
"My children purchased a photo engraving for me on silver of my Yellow Lab for Christmas. This is one of the most wonderful presents I have ever received and I will cherish this long after she has passed on. Thank you!"
-- Helen B.
"I have had a great experience with this company. I am so happy with the product I received and how fast I received it. I have been looking to get a certain charm for my 15 year old son for about two years. I was looking for a number in sterling silver. I have seen quite a few different ones over the two years but they were never what I wanted to get him and I was never happy with them. I have ordered and sent back at least four of them. I by mistake stumble upon your website. And I am so grateful I did. You had exactly what I wanted to get him. I am so pleased. I just know he will love it. I am so grateful. I am also so grateful for the sped of processing my order than making it and getting it to me. When I ordered pre-made numbers from jewelry stores it took anywhere from 2 weeks to a month before I received it. But with you I received it in 3 day total. I ordered it Wednesday and got it Friday. I was amazed. All I want to say is thank you so much for helping me make my son happy this Christmas. It means a lot to me. Thank you again. And marry Christmas."
"I would like to thank Danny and everyone @ PicturesOnGold.com for the fantastic service. I placed my order at the last minute as I always seem to do. I contacted Danny who assured me that the pendant I ordered could be engraved with my photo and inscription as soon as I e-mailed them the photo. He also told me that he would immediately ship the pendant that same day and advised me to save my money on the express shipping options because he knew that UPS would be able to get it to me within two days, which was when I needed it. The pendant was done beautifully and arrived on time, just as I had been told. It made a great gift. I felt like my order was given special treatment but I'm confident that they give everyone this same great service. I would highly recommend PicturesOnGold.com
-- B. Scarborough
"I AM SOOO VERY PLEASED WITH THIS PRODUCT. WHEN I OPENED THE BOX, I COULD NOT BELIEVE HOW BEAUTIFUL, CLEAR AND PERFECT IT WAS. IT MADE MY DAY AND I WILL RECOMMEND THIS COMPANY TO ALL MY FRIENDS. WELL WORTH EVERY PENNY! THANK YOU"
-- Lillian B
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
"14K White and Yellow Gold Miraculous Medal: I have worn this 3/4 inch medal everyday for approximately two years. The bail is already wearing a little on the sides, so I know I will eventually need to replace it, or may just keep it to show it's age. Anyway, I absolutely love it I am go grateful for having found it and yes, shipping was so easy I would recommend this site to anyone looking, because they HAVE the best prices with the largest selection And remember everyone, the price of gold is so high If you are wanting a really thick piece then you need to expect to pay more. While mine may be small and delicate, it was exactly what I was looking for, thank you God bless"
"Received my pendant today and it is lovely. My daughter's picture is clear. Writing on the back pretty small but the most important part was her picture. Received so quickly too. Very, very good service."
"Your online ordering couldn't be easier, your service was exceptional, your workmanship was excellent and the quality of your product is outstanding. I WILL be back for more!"
-- Mary W.