"When I received my locket I was speechless, it is absolutely exquisite! I wanted to celebrate our Scottish Heritage, but was looking for something unique, hence the Luckenbooth and the pictures inside to celebrate our beautiful daughters wedding, which had a traditional Scottish flare. My Locked will become a family heirloom to be passed down many generations. Thank you ALL for your wonderful expertise and patience in making my beautiful locket become a reality."
"Just wanted to let you all know my wife loved the locket you made for me. The picture was outstanding. You came through with my last minute Christmas order and I appreciate that.
Thanks to all of your staff."
-- Charles G
"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"Received my pendant today and it is lovely. My daughter's picture is clear. Writing on the back pretty small but the most important part was her picture. Received so quickly too. Very, very good service."
"The customer service from this company is exceptional. I ordered on a Thursday and had the product the next day. The product is beautiful!! I ordered this as a Christmas gift and couldn't be more pleased at the fast service and shipping. I will be ordering again from this company. Even my 11 year old son said, "Wow, grandma is going to LOVE this gift" Thank you!!"
"Thank for the beautiful job. This is a Christmas gift to my daughter who's baby died at birth. The pendant is more than I expected.
-- Angelica G.
"When it comes to customer service and quality of product you are Number 1 in my books. The charms are absolutely beautiful. I even requested an exchange and with no problems at all, I got it.
Thank you again and you are in my favorites!"
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.
"When my beautiful St. Gabriel charm arrived, the chain I ordered was not with the charm. I emailed you and called you only to find out that your offices were closed for the week. Today I got the confirmation that the chain was on it's way. We all know that sometimes things do not go a planned and the chain was an oversight. I am glad to report that everything has been taken care of in a prompt and courteous manner."
"I'M SO GLAD I FOUND YOUR WEBSITE.YOUR CATALOG IS FILLED WITH GREAT GIFT IDEAS.THE QUALITY IS OUTSTANDING.KEEP UP THE GOOD WORK"
-- Michael D.G.