"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"THANK YOU SO VERY MUCH!!!!!!!!!!!!!!! I have never dealt with such efficiency and AWESOME Customer Service!! It came out ABSOLUTELY BEAUTIFUL!!!
Thanks so much again,
"I have ordered a number of items from Picturesongold and have been pleased. In one instance, there was an error with my order but they graciously corrected the mistake and did so in a timely manner. They have an item that I love--the Rembrandt police charm. I hope they continue to carry this item and continue to show their support for public safety. I will continue to purchase from this establishment and encourage others to do the same"
"I worried about ordering online but they showed me! Dan was a terrific help, answered all my emails and gave me confidence when speaking with him that they were the ones for the job. Customer service is outstanding, the craftmanship is remarkable. I would recommend this company to anyone!!!! Thank you very much!!!"
"The service provided was WONDERFUL! I had a short deadline for my mothers birthday and the locket I ordered was Engraved with a special message and a photo and it was shipped the same day I placed my order! And I received it a day early from UPS! I will definately be ordering again! I can't express how much your wonderful service has helped to make my mothers birthday the most memorable she has had! Now she has a picture of her grandchildren that will never fade! Thank You A Million!!"
"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I received my order last week. Wow! I love it. It is better than I expected. The process of ordering was easy and the order arrived fast. Thank You."
"I ordered 6 pendants for me and my 5 sisters in memory of my Mom. I ordered them in 14K and they were beautiful. I also ordered a man's keychain for my Dad to carry with him, but I could not afford it in 14K, so I ordered it in Sterling Silver. The picture quality was not good. I am not sure if it was because it was on the Sterling Silver or if it was because the picture size was a little bigger then the pendants. Unfortunatly you cannot return picture jewelry so "Live and Learn".
Daniel was very kind in customer service. Thank you Daniel!"
"Just a note - The numbered earrings were perfect. In fact much better than the photo on the website. I was concerned they would be too big. Not the case. Plus they arrived so quickly at the normal UPS rate. Great job and thank you."
"I am very impressed with the quality of the jewelry I ordered and the promptness of delivery. You have a very professional organization and I will refer you to all my friends. Thanks so much."