When Will I Receive My Order?
Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?
A: Normally we ship within 1 day. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.
Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?
Q: If I send you 2 pictures to merge will you send me an e-mail with the 2 pictures merged before printing it on a charm, so that I can proof it first?
A: Sure, we can send you a proof first. Just let us know in "special instructions" that you´d like a proof and we´ll send it over via e-mail.
Q: Can´t add item to cart, what can I do?
A: Minimum browser´s requirements to use picturesongold.com shopping cart
- Accept cookies / Enable cookies
- Default or medium level Internet security zone
- Default or medium privacy settings
- Enable pop-ups
- Enable JavaScript
If you are experiencing problems with PicturesOnGold.com shopping cart, it is likely that you have a corrupted cookie.
The easiest way to fix this problem is to
clear cookies from your computer and
clear your web browser´s temporary files.
Click here and follow the instructions to
delete
and
enable cookies.
Q: What is a cookie?
A: A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site´s computers and stored on your computer´s hard drive.
The purpose of the cookie is to identify you when you visit our site within certain time in order for us to enhance and customize your online shopping experience.
PicturesOnGold.com requires that your Internet browser supports and accepts cookies. To enable cookie support, view your browser preferences and select the "Accept All Cookies" option.
How to Enable Cookies
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security" section.
- To enable:
- Select "Always accept cookies".
- Click "OK".
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced" category.
- To enable:
- Select "Accept all cookies" (or "Enable all cookies").
- Click "OK".
Q: How Long does it take get my order?
A: Normally it takes us 1 day from the time we receive your order to process it. The shipping method you select determine your arrival time.
