"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"I received my Pictures On Gold pendant engraved with a photo of my brother and me, and I have been wearing it for a week. I can truly say it is a beautiful and classy piece of jewelry! Several people who saw it were moved to tears, some who knew my brother and some who did not. Pictures On Gold merged an old photo and a newer photo of my brother to correct a problem with the older photo. Both gentlemen I spoke with and emailed were friendly, fast and efficient! Im glad I choose a photo proof since my photo was old and blurry. Now I have a beautiful and unique piece of jewelry to wear in honor of my brother, the sweetest little spirit Ive ever known! Thanks Pictures On Gold! Jenn"
"Thee were some initial problems with my purchase but Danny made sure my purchase was absolutely perfect. I am extremely satisfied with the way Pictures on Gold handled my transaction and will definitely recommend them to everyone who asks where I got such beautiful photo engraved jewelry."
"I just got the watch I ordered for my husband's birthday, and it is so beautiful! It turned out just as I wanted it to! I can't wait till the lockets I ordered for my sisters arrive, i'm sure they'll be gorgeous too!"
"My first order from Pictures On Gold, an anklet for my wife, was a great buy,quality for the price, and was delivered as promised.My wife loves it."
"THANK YOU SO VERY MUCH!!!!!!!!!!!!!!! I have never dealt with such efficiency and AWESOME Customer Service!! It came out ABSOLUTELY BEAUTIFUL!!!
Thanks so much again,
"Absolutely beautiful, love it , will definitely do business again , thank you for everything...
Thank you so much for doing such a great job!"
"The Picture turned out beautiful, I just love it. The service was very fast."
"Pictures On Gold is one of the few honest and customer service-oriented organizations that I have had the pleasure to do business with. With so many vendors trying to nickel and dime me as I was preparing for my wedding, Pictures On Gold was the opposite. They were available whenever I called or emailed and were able to troubleshoot a product that was out of stock at the last minute in order to get me an incredible, high-quality product the same day as my wedding day. I will be a customer of Pictures On Gold for the rest of my life and I have already bragged to several friends and family members about the incredible service I received. The employees and management are outstanding, a service experience you absolutely do not run into these days. A solid company with values that reflect the incredible people that work there. I felt like I was treated like family really. Thank you so much for everything, we can not possibly say thank you enough!"
-- Emily & Kevin C.
"The customer service for this company is outstanding! UPS lost/misdelivered 2 heart lockets that I ordered for xmas. UPS wouldn't help me at all. I called Pictures on Gold's support and within 2 days, I had the 2 lockets in my hands. I will absolutely do business with this company again.
Our 15 yr old dog passed away and my daughter has taken it very hard. She keeps a small stuffed animal in her backpack for when she gets sad. Now she will always have this special momento that she can wear and keep close to her heart."
-- R. Allan