"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"This was such a great idea! I shopped stores and the internet to find out who would have the most reasonable price for the best quality. I'm glad I ordered my wife's first Mother's Day gift from PicturesOnGold.com. It was a big hit."
-- Bill W.
"I just received my color lasered heart locket and I LOVE IT! I had a feeling it was going to be something I treasured for years to come, but I never thought it would mean so much and look so great. As a mother, I have my son on my mind and in my heart 24/7, but now I can carry his smiling face close to my heart forever! Thank you picturesongold.com for creating such wonderful items. You all
don't just make jewelry... You create lasting memories!"
"I have never written a testimonial before, but I was so impressed with the quality of workmanship and speed of service from PicturesOnGold.com that I felt compelled to write. Last year I had been looking for a very special Christmas gift for my sister-in-law in memory of her son who passed away just four months earlier. I saw your website for photo pendants advertising “Guaranteed for Christmas”, but to be honest was skeptical ordering it so late. I placed my order online Tuesday 12/7 and was amazed to receive my delivery by Thursday – just two days later. The pendant really is exquisite; it captured the photo of my nephew beautifully and the special message was engraved on the back. My sister-in-law has never taken it off and said she is going to cherish it forever. I have shared your website with many friends and family.
Wishing you All a Joyous Christmas,
"Just wanted to let you all know my wife loved the locket you made for me. The picture was outstanding. You came through with my last minute Christmas order and I appreciate that.
Thanks to all of your staff."
-- Charles G
"When my beautiful St. Gabriel charm arrived, the chain I ordered was not with the charm. I emailed you and called you only to find out that your offices were closed for the week. Today I got the confirmation that the chain was on it's way. We all know that sometimes things do not go a planned and the chain was an oversight. I am glad to report that everything has been taken care of in a prompt and courteous manner."
"Just a note - The numbered earrings were perfect. In fact much better than the photo on the website. I was concerned they would be too big. Not the case. Plus they arrived so quickly at the normal UPS rate. Great job and thank you."
"The customer service from this company is exceptional. I ordered on a Thursday and had the product the next day. The product is beautiful!! I ordered this as a Christmas gift and couldn't be more pleased at the fast service and shipping. I will be ordering again from this company. Even my 11 year old son said, "Wow, grandma is going to LOVE this gift" Thank you!!"
"I received my Pictures On Gold pendant engraved with a photo of my brother and me, and I have been wearing it for a week. I can truly say it is a beautiful and classy piece of jewelry! Several people who saw it were moved to tears, some who knew my brother and some who did not. Pictures On Gold merged an old photo and a newer photo of my brother to correct a problem with the older photo. Both gentlemen I spoke with and emailed were friendly, fast and efficient! Im glad I choose a photo proof since my photo was old and blurry. Now I have a beautiful and unique piece of jewelry to wear in honor of my brother, the sweetest little spirit Ive ever known! Thanks Pictures On Gold! Jenn"
"I just receive the St. Florian medal I had ordered. When you say one day shipping you are not kidding. I ordered this on Wednesday morning 12/21 and it was delivered on Thursday 12/22. The medal is absolutely beautiful. I had this done in Sterling Silver and when I opened the box I was totally blown away. Everything from the engraving to the medal itself is just magnificent. I have a firefighter friend that I am giving this medal to for Christmas. I know he will absolutely love it. Thank you so much for the service as well as the beautiful medal. Happy holidays to all of you."