"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"I received the locket watch I ordered, and instantly loved it. Unfortunately, there was a problem with the way it was engraved. When I called to state the problem, I was treated with extreme respect. Instead of the men sounding annoyed or uncaring, both of them were apologetic, stating they would be happy to re-do it. When I told Danny that I hated to part with it, I was told that I could wear it until I was ready to return it, and they would take care of the problem whenever I was ready. When I did get it back, it was absolutely PERFECT. It makes me feel so good every time I open the locket and get to see the engraved words and photo. It is beautiful. I have every intention of ordering from them again."
"I ORDERED THE ROUND PHOTOS, WITH NAME AND ENGRAVED YEAR FOR CHRISTMAS PRESENTS, ALSO AND ONE OF EACH OF MY GRANDKIDS FOR MYSELF. I CANNOT TELL YOU HOW PLEASED EVERYONE WAS AT THE GIFT AND QUALITY OF THESE PHOTOS. WE ALL WEAR THEM PROUDLY AND GET SO MANY COMPLIMENTS AND STATEMENTS OF WHAT A NEAT IDEA. MY DAUGHTERS HAVE NOW REQUESTED A NEW PICTURE EVERY CHRISTMAS AND ONCE THEY ARE DONE WEARING AS A NECKLACE WILL ADD THEM ON A BRACLET SO THEY HAVE A CHARM BRACLET HISTORY OF THEIR CHILDREN FROM BIRTH TO GRADUATION. THANK YOU SO MUCH FOR SUCH A WONDERFUL GIFT. YOUR ITEMS WERE BEAUTIFUL WITH EXCELLANT WORKMANSHIP. -NO PROBLEM RECOMMENDING YOUR WEBSITE OR BEING A RETURN CUSTOMER. THANKS AGAIN - JULIE"
-- Julie E
"This was such a great idea! I shopped stores and the internet to find out who would have the most reasonable price for the best quality. I'm glad I ordered my wife's first Mother's Day gift from PicturesOnGold.com. It was a big hit."
-- Bill W.
I just received my ring today and it is absolutely beautiful! It fits perfectly and I am so very pleased and proud to wear it. Thank you for carrying such a lovely piece of jewelry.
"THIS IS MY THIRD ORDER FROM YOU, I AM SO IMPRESSED WITH YOU WORK AND MY MOVED HER PRESENT
"I finally received my class ring and was very happy with it. Although it arrived a week late, the quality was so good I really can't complain too much. You guys did a great job!"
"The Picture turned out beautiful, I just love it. The service was very fast."
"I cannot say enough how absolutely 100% thrilled I am with my purchase! I received it in less than 2 days, and the quality is beyond my expectations. I will recommend you to everyone I know. Thank you so very much for the gorgeous jewelry (the lasered pictures amaze me!) and for the best service I have ever experienced!"
-- Sharon M.
"Being a 61-year old who is somewhat cyber-"phobic", I can't tell you how easy and helpful your website is. Great job!"
-- Peggy H.