"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"Doing business with this company has been a sheer joy!! Service was excellent, and very speedy...Daniel really knows how to run this business smoothly and efficiently!! I just received my color photo laser engraved pendant last night, and it brought tears to my eyes!! I have truly never seen anything so detailed and so exquisite in my life! I could not stop staring at it! The workmanship was phenomenal, and the price was fantastic. Especially since there had to be a little editing to my photos, but they are obviously real experts at this art, and it came out way beyond my wildest expectations!! I will be telling all my friends and family about this company (well, when I wear it, the product will speak for itself!!), and will highly recommend Pictures On Gold to everyone I know. I will DEFINITELY be back for more!! Thanks again, Daniel, for such a pleasant experience!! Lori M."
-- Lori M.
"I come from australia and had had picture pendants done before but they did not last so I thought I would try Pictures on Gold. What a beautiful work of are I love it
Thank you Daniel for the wonderful workmanship"
-- Karly R
"The customer service for this company is outstanding! UPS lost/misdelivered 2 heart lockets that I ordered for xmas. UPS wouldn't help me at all. I called Pictures on Gold's support and within 2 days, I had the 2 lockets in my hands. I will absolutely do business with this company again.
Our 15 yr old dog passed away and my daughter has taken it very hard. She keeps a small stuffed animal in her backpack for when she gets sad. Now she will always have this special momento that she can wear and keep close to her heart."
-- R. Allan
"I have had a great experience with this company. I am so happy with the product I received and how fast I received it. I have been looking to get a certain charm for my 15 year old son for about two years. I was looking for a number in sterling silver. I have seen quite a few different ones over the two years but they were never what I wanted to get him and I was never happy with them. I have ordered and sent back at least four of them. I by mistake stumble upon your website. And I am so grateful I did. You had exactly what I wanted to get him. I am so pleased. I just know he will love it. I am so grateful. I am also so grateful for the sped of processing my order than making it and getting it to me. When I ordered pre-made numbers from jewelry stores it took anywhere from 2 weeks to a month before I received it. But with you I received it in 3 day total. I ordered it Wednesday and got it Friday. I was amazed. All I want to say is thank you so much for helping me make my son happy this Christmas. It means a lot to me. Thank you again. And marry Christmas."
"I wanted to get a gold charm that represented the dedication and love my son had for being a member of his college's marching band. This was for his 18th birthday. Since his college is a very well known school I thought it would be easy to find that charm. It wasn't I looked all over the internet and called my local jeweler. Couldn't find what I wanted anywhere. I luckily found your website. I called and spoke to Danny. This was to be a "custom" charm. We spoke and he gave me ideas that I never even thought of I was thrilled that finally I was able to get my son the charm I wanted too. I received the charm and it was beautiful, everything I expected and more. We gave my son the charm this weekend when we visited his school for Parent Weekend. He now owns something that no one else does and his fellow band mates/friends have given him numerous compliments. Thank you Danny and the others who helped make my idea a reality It was a pleasure and I would not hesitate to order from your company again."
"I ORDERED THE ROUND PHOTOS, WITH NAME AND ENGRAVED YEAR FOR CHRISTMAS PRESENTS, ALSO AND ONE OF EACH OF MY GRANDKIDS FOR MYSELF. I CANNOT TELL YOU HOW PLEASED EVERYONE WAS AT THE GIFT AND QUALITY OF THESE PHOTOS. WE ALL WEAR THEM PROUDLY AND GET SO MANY COMPLIMENTS AND STATEMENTS OF WHAT A NEAT IDEA. MY DAUGHTERS HAVE NOW REQUESTED A NEW PICTURE EVERY CHRISTMAS AND ONCE THEY ARE DONE WEARING AS A NECKLACE WILL ADD THEM ON A BRACLET SO THEY HAVE A CHARM BRACLET HISTORY OF THEIR CHILDREN FROM BIRTH TO GRADUATION. THANK YOU SO MUCH FOR SUCH A WONDERFUL GIFT. YOUR ITEMS WERE BEAUTIFUL WITH EXCELLANT WORKMANSHIP. -NO PROBLEM RECOMMENDING YOUR WEBSITE OR BEING A RETURN CUSTOMER. THANKS AGAIN - JULIE"
-- Julie E
"I'M SO GLAD I FOUND YOUR WEBSITE.YOUR CATALOG IS FILLED WITH GREAT GIFT IDEAS.THE QUALITY IS OUTSTANDING.KEEP UP THE GOOD WORK"
-- Michael D.G.
"Just wanted to say thank you once again for a great product. This is the second time I have purchased from you and have been in awe of the finished product. After the first purchase I felt comfortable enough to order again and send it right to my mother in law without seeing it. Keep up the great work. Thank you"
"Two days after ordering, the sterling silver oval four photo locket, Catalog II-4003 was received in a beautiful box. I'm impressed that it could get here so soon as it was engraved. The locket is an anniversary present from my husband -- it's the first time he's actually given me an anniversary present before the actual day! Did I mention it's gorgeous? Couldn't be happier with the quality."