"Usually these comments are about the product, but I wanted to write about your customer service.
My outlined picture charm came and I was not satisfied but the customer service I received was EXCELLENT!
I cannot believe how simple it was to discuss my issues and how quickly PicturesOnGold handled them.
I choose not to keep the charm but I have reordered something else - and cannot wait to get it.
They stand by their products and refund policy!"
"Just a note - The numbered earrings were perfect. In fact much better than the photo on the website. I was concerned they would be too big. Not the case. Plus they arrived so quickly at the normal UPS rate. Great job and thank you."
"When my beautiful St. Gabriel charm arrived, the chain I ordered was not with the charm. I emailed you and called you only to find out that your offices were closed for the week. Today I got the confirmation that the chain was on it's way. We all know that sometimes things do not go a planned and the chain was an oversight. I am glad to report that everything has been taken care of in a prompt and courteous manner."
"The service provided was WONDERFUL! I had a short deadline for my mothers birthday and the locket I ordered was Engraved with a special message and a photo and it was shipped the same day I placed my order! And I received it a day early from UPS! I will definately be ordering again! I can't express how much your wonderful service has helped to make my mothers birthday the most memorable she has had! Now she has a picture of her grandchildren that will never fade! Thank You A Million!!"
"I took a chance in ordering gold online...which wasn't an easy decision for me. I am pleased and impressed with my order and the quality of the craftsmanship. My order was delivered in advance of the estimated date, and in beautiful condition I am thankful and extend KUDOS to PicturesOnGold for providing a convenient and trustworthy alternative source for ordering jewelry. A+++ transaction"
"I just got the watch I ordered for my husband's birthday, and it is so beautiful! It turned out just as I wanted it to! I can't wait till the lockets I ordered for my sisters arrive, i'm sure they'll be gorgeous too!"
"When I received my locket I was speechless, it is absolutely exquisite! I wanted to celebrate our Scottish Heritage, but was looking for something unique, hence the Luckenbooth and the pictures inside to celebrate our beautiful daughters wedding, which had a traditional Scottish flare. My Locked will become a family heirloom to be passed down many generations. Thank you ALL for your wonderful expertise and patience in making my beautiful locket become a reality."
"Being a 61-year old who is somewhat cyber-"phobic", I can't tell you how easy and helpful your website is. Great job!"
-- Peggy H.
"I am especially pleased with my "Picture on Gold." The artists filled in a part that had been cut off in the original picture... amazing. This is my fourth gift order, & I'll be back for more."
-- Susan J F.
"THIS IS MY THIRD ORDER FROM YOU, I AM SO IMPRESSED WITH YOU WORK AND MY MOVED HER PRESENT